- Please send an email to info@roysanglobal.com explaining why the item is being returned and whether you would like a refund or exchange. You must quote your order name and number.
- Defective merchandise must be reported with in 30 days of receipt of order. Photographs will be requested. Your item must be in its original unused condition, unless there is a manufacturer defect. Should 30 days have passed since your purchase, unfortunately we cannot offer you a refund. Our products are heavy so it is not easy to return cause the high freight cost. Therefore we will double check packaging of all products before shipping to prevent any defect for our customers. Therefore you must contact with us at info@roysanglobal.com within 30 days of receipt of shipment. We will not accept unauthorized returns.
- Once we receive the item it will be inspected and processed. We will then confirm via email what action we have taken. The returned items must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you or refunded at a percentage of the original value. Items that have been used, filled or altered in anyway are not eligible for return. Special orders or custom labels are not returnable.
- Refunds will be automatically issued to the payment method used to make the original purchase – please allow at least 5 working days for the refunded amount to go through.
- For exchanging items, if we are not able to provide a replacement, we will automatically refund you and contact you via email.
Please feel free to contact with us any time about your questions through info@roysanglobal.com. We will happy to help you everytime.